Shipping policy
Where We Ship
We currently ship to the following countries:
United States, Canada, Mexico, Brazil, United Kingdom, Germany, France, Spain, Ireland, Italy, Belgium, Netherlands, Poland, Turkey, Sweden, Australia, and Japan.
Please note that some remote areas—such as military bases or overseas territories—may not be eligible for delivery due to logistical restrictions.
Processing & Delivery Times
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All orders are typically shipped from the nearest local warehouse.
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Orders over $30 qualify for free shipping.
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Standard delivery time is 3–7 business days, depending on your location.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking link. You can also track your shipment anytime by logging into your account and checking your order history.
Order Changes & Cancellations
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If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request before your order is shipped.
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Please note that certain changes may cause a shipping delay.
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Once an order has been shipped, we are unable to make changes or cancel it. If you wish to return an item after delivery, please contact us for return instructions.
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We are unable to process special order requests at this time.
Need Help?
If you haven’t received tracking details or delivery updates within a reasonable time, or if you have any other questions, please don’t hesitate to reach out to our customer support team at support@metapen.com.
