METAPEN, HERE FOR YOU
Your Metapen.
Orders, delivery and a little help when you need it. Everything for your Metapen, in one place.
Use your checkout email to access your orders securely.
My orders
Search your website purchases, check payment and fulfilment, and open the full details here.
Your purchases. Kept private.
Sign in with the email used at checkout to see your orders. You can explore all services here before you place an order.
Track your order
Find an order or tracking number. Shipment information appears here; live delivery scans open on the carrier’s website.
Tracking, when your order ships.
Verify your checkout email to see shipment information here. If an order has not shipped, we will say so clearly.
Ordered as a guest?
Open your order confirmation email and choose “View your order”. You can also sign in with the same email address to find your website purchases.
No tracking update yet?
An order confirmation does not mean the parcel has shipped. If a tracking number is available but has no updates, the carrier may not have scanned the parcel yet. Contact us if you need help.
Contact supportDelayed, missing or damaged delivery?
Check the carrier’s latest update and delivery address. If a parcel is delayed, marked delivered but missing, or arrives damaged, send an order support request below with your order number. Do not include payment card details.
Request supportHere to help
Returns & after-sales
A question about your pen or an issue with your order? Tell us what happened and we’ll help you find the next step.
Review the return policy, then send your request with the order number if you have one. Our team will review it and explain the available options.
Read the return policySending a request does not automatically approve a return or issue a refund. Eligibility and next steps follow our return policy.
How can we help?
Profile & addresses
Review your details below. Editing contact information and saved addresses opens Shopify’s secure account settings.
Personal information
Your name and email appear here after secure sign-in. You can access account settings at any time.
Manage your profileDelivery addresses
Sign in to review your saved default delivery address.
Manage addressesUpdating a saved address does not change an order already placed. Contact us about an existing order before it ships.
A little help goes a long way.
From choosing a compatible pen to getting more from the one you own, start here.